Shipping and Returns
Our goal is to make getting your Blumseed products as seamless as possible, we've personalized the entire process with you in mind.
COVID-19 and your Blumseed shopping experience
As we continue to navigate COVID-19, your health and safety remains our top concern. We follow the direction of public health officials to limit the effect COVID-19 may have on our people, partners, customers, and the communities we serve.
We remain focused on making it easy for you to find the products you are looking to enjoy and explore, however this is not business as usual. We are grateful for your continued understanding and patience. We will continue to update our customers about any operational changes. Remember, the team at firstname.lastname@example.org is always available to help with any questions or information.
Can I exchange or return an online purchase?
We continue working on providing a safe environment for our customers and employees during this period by temporarily suspending product returns – in order to protect our employees and our customers from any additional risk. We will not be accepting returns of any merchandise until further notice, this policy is consistent with all of our competitors. Once a produce has been purchased, we cannot accept it back and give a refund. Unfortunately, that means all sales are final.
There is a product missing or damaged in my order, what do I do?
Please contact our Customer Experience team at 647-967-5559 or by email at email@example.com for assistance with missing or damaged items.
How long will my order take to arrive?
Please allow up to 3-7 business days to process and pack your domestic order. International order times will vary, especially given the COVID-19 pandemic. Processing and delivery times do not include Saturdays, Sundays and holidays.
For more assistance, contact our Customer Experience team at 647-967-5559 or by email at firstname.lastname@example.org.
How do I track my order?
Once your order is shipped, you will receive an email notification with a tracking number. You can also view tracking information if you have a blumseed.com account. Log in to My Account and select Order History & Tracking to find out the status of your order.
Can I get my order gift wrapped or add a personal message?
We’re sorry! Gift wrapping and personalized messages are not part of the current Blumseed offering.
My parcel hasn’t arrived on time, is it lost in transit?
If your order seems to be lost in transit, contact our Customer Experience team who will be happy to help you investigate. Call 1 647-967-5559 or email us at email@example.com and we will ensure you're taken care of.
Will I be charged duty?
For International orders, shipping fees are exclusive of duties and taxes. These charges are levied by the country you are shipping to, and payment is necessary to release your order from customs on arrival. If the customs charges are not paid COD (cash on delivery), the order will be returned back to Blumseed.