Our goal is to make getting your Blumseed products as seamless as possible, we've personalized the entire process with you in mind.

Can I exchange or return an online purchase in-store?
Absolutely! Please bring the product and the receipt to your local Blumseed Head Spa location for a full refund. If you do not have a receipt, we’ll happily exchange your product for a new one or issue you store credit via an e-gift card.

I need to exchange or return a product and I don’t live near an in-store location. How do I do this?
If you do not live near a Blumseed Head Spa, simply contact our Customer Experience team by phone at 647-967-5559 or by email at info@blumseed.com, and they will provide you with a prepaid shipping label for your free return. Once the product has been received at our warehouse, we will issue you store credit onto an e-gift card.

There is a product missing or damaged in my order, what do I do?
Please contact our Customer Experience team at 647-967-5559 or by email at info@blumseed.com for assistance with missing or damaged items.

How long will my order take to arrive?
Please allow up to 3-7 business days to process and pack your domestic order. International order times will vary. Processing and delivery times do not include Saturdays, Sundays and holidays.

For more assistance, contact our Customer Experience team at 647-967-5559 or by email at info@blumseed.com.

How do I track my order?
Once your order is shipped, you will receive an email notification with a tracking number. You can also view tracking information if you have a blumseed.com account. Log in to My Account and select Order History & Tracking to find out the status of your order.

Can I get my order gift wrapped or add a personal message?
We’re sorry! Gift wrapping and personalized messages are not part of the current Blumseed offering.

My parcel hasn’t arrived on time, is it lost in transit?
If your order seems to be lost in transit, contact our Customer Experience team who will be happy to help you investigate. Call 1 647-967-5559 or email us at info@blumseed.com and we'll ensure you're taken care of.

Will I be charged duty?
For International orders, shipping fees are exclusive of duties and taxes. These charges are levied by the country you are shipping to, and payment is necessary to release your order from customs on arrival. If the customs charges are not paid COD (cash on delivery), the order will be returned back to Blumseed.